Terms and conditions



Shopping basket:
Items in your cart are saved, so you can come back to it later, but not reserved until you go to checkout. Please update your shopping basket before proceeding to checkout to make sure the item is still available.

Choosing colour:
The colour, pattern, size or other variable is chosen from the menu, not by clicking the picture. The width and colours of fabrics may vary between different production batches. Pictures in the online store are referential. 



PAYMENT METHODS:

a) Wire /  bank transfer
The invoice is sent by email and must be payed within 7 days. The order is shipped within two workdays of the payment received in our account. 

b) Paytrail
Secure payment by most major credit/debit cards. The order is shipped within two workdays of the payment received in our account. 

c) Paypal
Please ask for further information from our customer service.


SHIPPING AND DELIVERY

Packaging and shipping costs are automatically added to your shopping basket. 
*Note: You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

We ship abroad.

Please contact us if your country is not on our shipping list.

Orders are processed in the order of their arrival. Delivery time is a few work days from receiving payment. Information on backlog is reported on our front page news section. If for some reason we are out of the ordered product, you will be contacted.
We aim at being ecological in our operations so we recycle packaging materials. It is therefore possible that the order is packed in a previously used mail bag or cardboard box. Orders are packaged carefully. If, for some reason, the order arrives damaged, the condition of the order must be verified in the presence of the mail carrier staff when receiving the delivery. Damage must be reported to the mail carrier, not to the sender. Jyväskylän Kangaskauppa is not responsible for problems that are due to circumstances beyond our control such as broken or delayed shipments or totally unsent shipments caused by e.g. strike. 

Check the accuracy and quality (e.g. prints on fabrics) of the order upon receiving it. If the content of the order is different from the receipt / invoice or there is some other complaint our customer service must be contacted by email or contact form within 14 days of receiving shipment. 

Priority Postal Parcel
Items are tracked and delivered to the recipient’s address.  Delivery times in Nordic countries 3-5 and European countries 3-7 and rest of the world 6 - 14 working days.

EMS (Express Mail sevice)
Items are tracked and delivered to the recipient’s address. Delivery times in EU countries 1 – 3 working days and rest of the world 2 - 8 working days.


RETURNS AND EXCHANGES

Return of flawed or incorrect product is free of charge. Please contact us within 14 days for further information.

The customer has the right to return/cancel their order within 14 days of receiving it. To use this right and for more detailed instructions the customer must first contact us by email at info (at) jyvaskylankangaskauppa.fi. 

Returns are sent at customers own expense and must be done within 14 of receiving shipment. If the return is made at the expence of Jyväskylän Kangaskauppa Oy, the postage costs will be deducted from the amount of money refunded for the returned products. 

Fabric complaints must always be made before washing or cutting. Complaints will not be processed if the knit, printing or colour error has been detected after cutting or has occurred during washing. 

Returned products must be totally unused and in their original packaging. 
The following items are not returnable: customized products that are manufactured or modified according to the customer's wishes, loose snaps (plastic and metal), re-usable sanitary towels/pantyliners and menstrual cups. Cut-to-order products are comparable to customized products and are non-returnable.



ADDITIONAL INFORMATION:

Orders can be made by persons aged 18 or over. Personal and address information will not be disclosed to third parties nor used for advertising without your consent. 

We try to keep the stock situation in the online store as accurate as possible. However, sometimes there are delays in updates so we may not have the ordered product. In these cases the customer will be contacted. The product can be exchanged for something else, removed from order or the whole order is left waiting for restock.

All prices include value-added tax. The tax breakdown is shown in the shopping cart and order confirmation. Jyväskylän Kangaskauppa Oy reserves the right to change prices and is not accountable for any errors in product or price information. 

New product offers or promotions do not apply to previously made orders.